Performance management is really defined as the process of continuous communication and feedback between a manager and employee towards the achievement of organizational objectives. On the other hand, operational excellence can be defined as a philosophy of the workplace where problem-solving teamwork and leadership result in continuous improvement in the organization.
Continuous communication and feedback are the main pillars to effectively moving towards the achievement of a goal. It helps ensure that everyone on the team is on the same level with the same objectives and goals and coming together around the operations of the organization to achieve something that benefits both the employee, as well as the leadership of the organization.
Operational excellence is not just about doing things right; it’s also about getting the right things done in the first place. The goal of operational excellence is to improve processes and create a culture where people take ownership of their roles and responsibilities.
Performance management is an essential part of achieving operational excellence. It’s about using data to understand the current state of affairs, measuring performance against goals, identifying any gaps or problems, developing action plans for improvement, then checking back in six months to see how you’ve done.
A continuous monitoring system allows managers to respond to performance issues as soon as they surface, as everybody deserves a chance to correct themselves. Through continuous monitoring, we may realize that in the long term, even employees that have bad performance may not have been aware of our low opinion of them. While we can’t change what has happened in the past, we can help improve their performance.
Remember that the assignment that God has given us is to do the very best job we can. We must be examples to other people and show them how great our God is by doing his work well. When we work hard, others will see that our efforts are done in honor of God, and they will want to join our team and follow him as well.
When you build your business around the pillars of value, reliability, and trust, you’ll see an overall increase in performance. Not only will your staff be happy to work for a company that places such an emphasis on their well-being, but your clients will be more likely to recommend your business to their peers because they trust that they’ll receive the same great service as they did previously.